Category Archives for Airlines.
Pasengers were trapped onboard Cathay Pacific flight 883 from Los Angeles to Hong Kong for about 28 1/2 hours on August 4.
During final approach into Hong Kong, there was a “Black” rainstorm warning, forcing the aircraft to divert to Taipei – after around 14 hours in the air.
Some airlines provide passengers with seatback entertainment screens. Others expect you to use your own devices. But when you’re in close proximity to other passengers, how you entertain yourself to pass the time on the flight isn’t only your personal business.
This is a fascinating peek inside United Airlines flight attendant union politics.
Alaska Airlines is launching new international routes from Seattle to London Heathrow and Reykjavik, Iceland with service starting in May 2026.
American Airlines updated its stroller and wagon policy for families with children a couple of weeks ago. There is no longer any weight restriction on strollers – whether or not it can be brought on board is now entirely dependent on whether or not it is collapsable.
In their rush to light their business model on fire, with checked bag fees, expiring flight credits, devalued frequent flyer programs and paid seats, Southwest Airlines has moved quickly to implement changes but hasn’t done the work to make those run smoothly or to maximize revenue.
American Airlines passengers shared that a flight attendant named Shannon followed them off their aircraft and outside to the curb at Washington’s National airport “with intention to stalk, intimidate, harass and cause great emotional distress to a black couple” after she’d threatened to put the man “on the ‘no-fly list’ after he wanted to finish his water when she came to collect it for landing.
Probably the best observation here is “For the first time in my life, I see a purpose for the word ‘lavatory.’”
“Southwest is hoeing me.” A Southwest Airlines passenger says that’s what an employee told her, after the airline lost her bag, then when it was found it was delivered to the wrong address, and the airline and courier service simply pointed fingers at each other – forcing the woman to get the police involved.
If Alaska is going to be held to payments and Virgin cannot partner with any other airline to sell flights in the United States, then Alaska wants to know… how on earth Virgin partners with Delta and sells their flights domestically?
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
