Category Archives for General.
A popular Instagram account posing as an American Airlines flight attendant appears to be AI-generated. Plus: a Delta pilot saves the day, Chicago travelers admit Midway has advantages over O’Hare, JSX ramp workers face a union push, and a couple allegedly tried hiding live monkeys in their underwear at an airport.
JetBlue cuts keep spreading, and Newark crews reportedly learned major flying reductions through a basic daily email. Plus: a tourist gets blasted across the beach at St. Maarten, Bilt cuts Rakuten transfer value for non-elites, and Ernst & Young publishes a loyalty study full of fake sources.
Delta’s “eco-conscious” inflight cutbacks look even worse when the utensils start melting. Plus: Southwest’s once-unthinkable layoffs continue, American’s cabin cleaning misses another seatback surprise, and Spirit gets its own ballad.
A Qantas Boeing 787 flying from Melbourne to Dallas diverted to Tahiti after a disruptive passenger allegedly bit a flight attendant and had to be restrained with help from other passengers.
The FAA has a novel way to ease the air traffic controller shortage: lower the staffing target by 2,000. Plus: a king cobra emerges from a resort toilet, Delta defends its Wi-Fi portal after Elon Musk’s Starlink jab, and American serves a very sad international meal.
American Airlines wants to bring commercial flights back to Naples, Florida — a wealthy, convenient Gulf Coast airport that locals have spent years fighting, and even tried to move. The plan is for Charlotte service starting this winter, but the real story is whether one of Florida’s most contested small airports is finally opening the door to airline service again.
California couldn’t build high-speed rail, so now officials are studying 140 mph buses. Plus: MrBeast says he only books flights with Starlink, Southwest passengers complain about forced bag checks, and a woman says the wrong soap triggered TSA explosives screening.
Delta’s CEO says AI lacks soul and warmth — while his airline uses AI to help price tickets. Plus: Air Force One’s China-trip meal gets roasted, American tells a passenger stuck in the lav to try knocking, and TSA’s SFO screening contract fight heads to court.
Airline pillows may have spent time as footrests before being offered for your face. Plus: Southwest sells another window seat without a window, Amtrak gets baby changing tables only after Congress steps in, and one passenger found a way to sleep through meal service without missing the chicken.
American Airlines flight attendants who perform best at onboard credit card pitches got rewarded with a Florida getaway. Plus: Delta and Amex describe their card partnership as “one P&L,” hotels turn Mother’s Day into a housekeeping excuse, and InKind moves from flat 20% back to dynamic rewards.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
