Category Archives for Lounges.
United Airlines has closed its DFW Airport Club after reports of serious sanitation problems. Photos from inside the lounge show roaches, mold, standing water, and kitchen conditions far below acceptable standards.
A toy dog was spotted walking the buffet line inside Delta’s brand-new Sky Club in Salt Lake City, even though airline policy requires pets to remain inside carriers at all times. Utah’s food code is even stricter: live animals are prohibited in food establishments. Yet staff made no inquiry about service-animal status and allowed the dog to roam directly in front of the hot buffet.
Some Delta flyers say Sky Club agents will call down to baggage services and have checked bags pulled from the carousel so they can skip baggage claim and relax in the lounge instead. It’s an unofficial courtesy, not a published perk — but frequent travelers report it works consistently at many airports.
Travelers are furious over a $9 lounge fee on an $800 credit card—but the logic behind it reveals how “premium” travel is quietly being redefined.
A passenger’s power bank exploded inside the Qantas International Lounge at Melbourne Airport, spraying “battery acid everywhere” and setting his clothes on fire. Staff and another traveler pulled him into a shower to smother the flames as 150 people were evacuated from the smoke-filled lounge. The man was treated for burns and later released from hospital.
She paid nearly $800 a year to taste luxury—only to find a lounge burger with a hole in it and service that forgot her order. What’s really behind the “upper class” fantasy of airport lounges?
American Airlines has opened a new “Provisions by Admirals Club” at Charlotte, and it’s less champagne lounge than gas station minimart. No outlets, no bathrooms, and yet—somehow—it works.
SkyTeam, long viewed as the weakest of the three global alliances, is finally improving its benefits for elite flyers. Top-tier members of several SkyTeam airlines can now access select lounges on U.S. domestic flights — a major shift that brings the alliance closer to what oneworld and Star Alliance have offered for years.
Phoenix airport is building a six gate expansion at Terminal 3 North. The upper mezzanine level will have space for a 10,000 square foot lounge.
Plans for a Charlotte Flagship lounge are a long time in coming, but the delay may ultimately be worthwhile because the new design template now seen in Philadelphia is so much nicer than the existing business class lounges.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
