13 Quick, Lesser-Noticed Things Revealed On Today’s American Airlines Earnings Call

by Gary Leff

Jul 23 2020

American Airlines CEO Doug Parker opened the call by thanking “the entire America West Airlines team.” Oops. The airline is often criticized for being America West operating under the American Airlines brand, and that doesn’t help. Parker took over America West days before 9/11, got a government bailout, went on to acquire US Airways and then merge it into the larger American with legacy US Airways executives at the helm.

Following that miscue, which he later said CIO Maya Leibman pointed out to him, he offered that “Black Lives Matter” before getting into quarter’s results and the airline’s plans for dealing with and emerging from the pandemic. 13 things – aside from the actual financial results – stood out to me that help to understand where the airline is going.

Continue Reading »

New Yorkers Are Eligible For Global Entry Again

by Gary Leff

passport
Jul 23 2020

In early February the Trump Administration announced that New York residents would no longer be allowed to enroll in or renew Global Entry (along with NEXUS and SENTRI). They claimed they needed access to New York’s DMV database as part of their identity verification process, and a change in state law denied them this access.

New York has changed its law to provide an exception for Global Entry applications, but not for immigration enforcement.

Continue Reading »

Read: Delta CEO Ed Bastian’s Latest Memo To Employees

by Gary Leff

delta coach
Jul 23 2020

Delta CEO Ed Bastian has taken Covid-19 tests several times. The airline is offering testing for all of their employees and everyone is expected to do it. They’re even offering at-home test kits for employees in Texas and Florida. The airline is now up to 120 passengers they’ve banned for refusing to wear face masks on board.

They’re actively promoting police reform and celebrate passage of legislation in Minnesota, and they’re committed to racial equality and justice – though notably unlike American Airlines CEO leading off their earnings call declaring “black lives matter” that’s not part of Bastian’s memo.

Continue Reading »

Alliance Upgrades Will Be New oneworld Benefit As Alaska Airlines Becomes Next Member

by Gary Leff

alaska airlines plane
Jul 23 2020

Alaska Airlines has formally signed its agreement to join oneworld, and expects to become an alliance member by end of year. While they’ve been talking about joining for two years the plan to do so was only announced in February meaning they’ll be delivering on the promise in under a year rather than the standard expection of 18 months.

Net net joining oneworld should be good for Alaska, it remains to be seen whether it’ll be good for Mileage Plan members.

Continue Reading »

Southwest Airlines Won’t Allow Anyone To Fly Whose Disability Prevents Wearing A Mask

by Gary Leff

Jul 23 2020

According to an internal memo the airline is onto the tricks customers are using to pretend to comply with the mask requirement and they’ve got procedures for that. Two year olds will now have to wear masks. And perhaps most significantly, there’s no longer a medical or disability exception to the mask requirement – anyone who cannot wear a mask (or remove their mask themselves) is simply not permitted to fly.

Continue Reading »