Sep
13
2019
Lufthansa first class is a tough frequent flyer award to book. Here are the principles that let you secure these coveted award seats.
How – and When – to Book Lufthansa First Class Awards
The Airlines Buying the Most New Planes
Sep
13
2019
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
American Airlines Adds 13 New Routes, At Least 4 Are Really Surprising
Sep
13
2019
American Airlines has added 7 new winter routes and 6 new summer routes. They’ll be flying to Fairbanks, Alaska from two hubs and to an airport whose three letter call sign stands for “Everyone Can Party.”
United Kicks Another Asian Doctor Off a Plane
Sep
13
2019
The issue was caused by a gate agent error and, it seems, poor employee communication and customer service coupled with a misunderstanding. But it’s the customer who suffered – but only emotional suffering and inconvenience, no beatings, and that’s progress.
Will the Real Scott Kirby Please Stand Up?
Sep
13
2019
United Airlines President Scott Kirby spoke yesterday at the Morgan Stanley 7th Annual Laguna Conference. There probably no one in the industry that’s been more ‘by the numbers’ than Kirby, and in my view no one that’s been more an enemy of customer experience. I’ve often called him a destroyer of airlines.
Yet he told the gathering that “more and more” United has to be “competing on quality instead of just schedule and price.”
The Gorgeous Newark Airport Terminal That Was Moved and Hidden
Sep
12
2019
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Breaking: JetBlue Founder’s New Airline Found Planes and Plans to Start Next Year
Sep
12
2019
Word leaked two years ago that JetBlue’s founder Dave Neeleman had registered a new airline company. The plan to fly Airbus A220s was supposed to be two years away, but now it seems he’s ready to start next year using planes being retired by Brazilian carrier Azul.
The Business Travel Culture That Is France
Sep
12
2019
A French business traveler died while having sex on a business trip. Although the man’s employer argued that he wasn’t “carrying out professional duties” when he had the cardiac arrest in the woman’s hotel room, under French law “an employer is responsible for any accident occurring during a business trip.”
American Airlines Serves Hot Dogs as International First Class Meals
Sep
12
2019
How far have we fallen that American Airlines considers a hot dog to be a meal in international first class rather than the top off to a good Costco run?
How a Coffee Spill Caused a Transatlantic Flight to Declare an Emergency
Sep
12
2019
German airline Condor was flying from Frankfurt to Cancun on February 6th when the Airbus A330 declared an emergency about 880 nautical miles west of Shannon, Ireland.
There was reported smoke in the cockpit. The “flight crew donned their oxygen masks” and declared mayday via ACARS, the digital short message system, because communications were hobbled.
