The US airline industry was rocked by public backlash after a passenger was dragged off a United flight from Chicago to Louisville on Sunday night.
Now airlines are adapting their policies as a result. While involuntary denied boarding are increasingly rare, a similar situation could have happened to another carrier.
Things falling from the sky cause grave problems.
In The Gods Must Be Crazy, a biologist who analyzes manure samples and his tribe live off the land, believing that the gods have provided for them until a Coke bottle is thrown out of a plane and comes to earth unbroken. They believe it’s a present from the gods, and make use of it as a tool, but since there’s only one Coke bottle the tribe descends into chaos not knowing how to share it.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
As a myriad of scandals can dominated coverage of Uber over the past several months, the privately held company released details of their financials perhaps to test investor sentiment or to change the dominant story about the on demand transportation service.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
When there are more passengers with confirmed reservations than there are seats not everyone is going to fly. And when passengers aren’t willing to give up a confirmed seat in exchange for compensation and a later flight, someone is going to be involuntarily bumped from their seat. These five steps are merely ways to reduce the odds that the bumped passenger will be you.
Delta is increasing the authority for gate agents and supervisors to pay out higher amounts of voluntary denied boarding compensation.
This is great PR, great for customers, and won’t cost the airline very much.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Airlines thought they could devalue forever – they could offer less value – and their customers wouldn’t know the difference. American, at least, is starting to see signs that devaluations are killing the golden goose — so far perhaps to the tune of $200 million.
Jennifer Rafieyan claims that last month, while onboard a United flight from Newark to Phoenix, a flight attendant moved a visibly drunk passenger to the empty aisle seat beside her and her 12 year old daughter.
Hijinks ensue.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
