With their bankruptcy filing, they’ve laid out the changes they believe are necessary to turn around the airline’s performance. And it’s taking further the notion that they need a different product to appeal to today’s consumers, especially in an environment of higher costs. They plan free wifi; free water and snacks for all; and improved customer service. They’re also planning improved upgrades for elite frequent flyers.
Capital One Landing DCA is the first fine dining airport restaurant that’s free with the right credit card. The food is spectacular, and you can even make reservations.
It sounds like they’re planning to address food and beverage deficiencies, though, in a really serious way. According to aviation watchdog JonNYC who has been sharing details on Twitter and on Bluesky, Delta is launching “pretty ambitious upgrades to several aspects of on board food and drink” along with servingware and service flow.
Ben Schlappig, ‘Lucky’ at One Mile at a Time, has gone viral in Egypt for his criticisms of the Cairo airport – and has elicited a public attacks and threats from that government’s minister in charge of the airport.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Spirit Airlines has filed for bankruptcy after merger talks with Frontier fell through, citing $8.99 billion in debt and plans to restructure through creditor agreements while continuing operations, though travelers may face higher fares and route adjustments in the future.
Unfortunately larger bins aren’t a panacea. Even where bins are in theory large enough to accommodate a full sized carry on bag per passenger, that requires turning carry on bags on their side, and too many passengers don’t know to do this.
Now, United Airlines has a solution. They’re trying to teach passengers how to use overhead bins properly, to get the most bags in.
It appears at one point to have been – at least in part – a money-laundering operation, and pocketed more in insurance damage claims than the hotel was worth. And then they invested very little of that back into the property. Still, renovations were supposed to be completed a year ago. So how are things going?
Hyatt Studios rooms should be smaller than Hyatt House, and grab ‘n go breakfast rather than hot buffets. Rooms get serviced once per week. The good news is that Hyatt hasn’t gone the Marriott route of offering less than one elite night credit per night at their low-end brands, so at least slogging it out here will help requalify for status.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
