A JetBlue passenger panicked when she mistook a normal Airbus “barking dog” noise for an engine failure—spurred on by her pilot boyfriend’s warning. What happened next turned a routine taxi into a viral moment that shows how fear spreads faster than facts.
Finnair just canceled 40 flights because seats washed with water lost their critical fire-resistance certification, suddenly making them unsafe to fly. Thousands of passengers are now stranded after this bizarre cleaning mistake grounded the airline’s planes.
Rove just made true double-dipping possible — earn transferable miles when you book hotels and still collect points, nights, and perks from your loyalty program.
The no-fee Mesa Card lets you earn airline miles on your mortgage plus 3x on daycare, insurance and even taxes—and right now it’s offering a rare 50,000-point bonus through October 15.
She thought Marriott’s check-in emails meant her room was waiting. Instead, she arrived to find locked doors, construction crews, and no one answering the phone. Ultimate Reservation Guarantee denied.
American Airlines quietly made a smart move, dropping its awful $16 steak sandwich from coach buy-on-board and replacing it with a new Southwest-style turkey wrap. It’s served with a street-corn salad and churro bar—and against all odds, it’s actually decent.
Delta isn’t just flying passengers anymore — it’s flying financial strategy. The airline now designs parts of its route map around credit card economics, with flights that may lose money on tickets but generate millions through Amex-driven spending and loyalty revenue.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
September’s airline punctuality rankings are in, and Delta once again leads the nation in on-time performance. American, meanwhile, continues to slip—further widening the gap between the two carriers.
Kristen Bell turns her points obsession into comedy gold. Citi’s new ad makes credit-card marketing actually entertaining.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
