It’s good that American Airlines is joining this trend. I’d rather see them investing in more lounges and lounge renovations. But additional options are certainly better than not. Hopefully those refrigerators will be stocked with a couple bottles of water I can grab when I pass through in a few days.
The goal of any pricing strategy is to grow net revenue. That could mean charging a customer more. But it’s too easy to avoid higher AI fares. The real win is that AI can help airlines offer more low fares to more people without cannibalizing high fare revenue.
When Alyssa Gallagher found herself stranded by American Airlines – and the airline blamed weather – she should have been on her own. She could have slept in the terminal, or come out of pocket for a hotel room. However American itself told her she’d be “eligible for hotel accommodations.”
American Express is launching a new lounge concept, in airports where they already have Centurion lounges. It will be branded “Sidecar by Centurion Lounge.”
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I had been to the old Seattle American Express Centurion lounge several times, but hadn’t been to the new expanded one since it opened two years ago. Located in the airport’s Central Terminal mezzanine above the food court, they went from having just 4,500 square feet to about 14,000 square feet – a legitimately large lounge.
Marriott revealed several weeks ago that they were turning elite member upgrades over to artificial intelligence. This was designed to reduce the time hotels spend on the task, to save salary costs.
The relaunched Chase Sapphire Reserve is now available. Those applying today get the new card value proposition right away. Here’s what I really think about the new card – as a standalone proposition, and about the changes for current Sapphire cardmembers. Should you get the card? Should you keep it?
A Delta Air Lines passenger stretched out in their seat in the most surprising and intrusive way possible.
I don’t love the United-JetBlue deal as a consumer. The American partnership created a third viable competitor to Delta and United in New York. It gave real elite benefits. This does not. However it’s just not an antitrust problem.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
