Dec 26 2022

Southwest Airlines isn’t a niche carrier, for many years they’ve been the largest carrier of domestic airline passengers in the U.S. They may only be the fourth biggest airline, but that’s because their international route network is so limited.

So when Southwest melts down over Christmas, it’s a big deal. And even with Christmas over, the mess continues. Southwest has already cancelled a third of its flight systemwide again today. On Sunday they were closer to cancelling half. Scenes from their terminals have been brutal.

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Dec 24 2022

Like yesterday, Southwest Airlines again led the world in most flight cancellations. They aren’t just short pilots and ramp agents. With half of the airline’s flights delayed – again – customers all over the country have needed help getting rebooked. And the airline’s phone system chose today to melt down.

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Dec 19 2022

There’s no real obligation to cram into the aisles immediately (though try to make room for the passenger in the middle seat to stretch out). But it’s not reasonable to criticize passengers for getting up to stretch, and to get their carry on bags down in order to deplane efficiently.

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Nov 24 2022

A passenger’s pet is supposed to remain under their control and not come out of the carrier inflight. Some crews enforce that more aggressively than others. And on a recent Southwest flight, one French bulldog came out – and wandered around the aircraft.

This went on long enough, and the bulldog made it far enough around the aircraft, that flight attendants made an announcement asking whose dog it was? And nobody answered. Eventually, it turned out, that the dog wandered away while its owner was asleep inflight.

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Nov 14 2022

A Southwest Airlines passenger had left their phone behind in the gate area. They’d already boarded their flight, and the plane had pushed back. A gate agent worked to get the phone down to the ramp. A ramp worker brought it out to the aircraft. They weren’t going to open the aircraft door. Instead, the pilot opened the cockpit window and leaned out. Stretched as far as he could out the window, the ramper jumped as high as he could to pass off the phone.

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