About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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‘8 Hours Bottle-To-Throttle’? Southwest Pilot Arrested After TSA Smells Booze At Security

Jan 16 2025

A Southwest Airlines pilot was arrested on Wednesday morning at Savannah/Hilton Head International Airport. The airline found another pilot and the flight departed to Chicago-Midway airport nearly five hours late.

He was stopped at the airport’s TSA checkpoint, and airport police called, because his breath smelled of alcohol.

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‘You’re Valuable Only If You Don’t Pay Attention’: CFPB Sues Capital One For $2 Billion In Savings Interest Losses

Jan 16 2025

The consumer regulatory agency wants consumers not to have to pay attention, though it’s not clear that what Capital One did was illegal, in fact it’s almost obligatory. In most contexts, consumers do have to pay attention to get the best deal, and their counterparties are not fiduciaries on their behalf.

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‘They Refused Medical Help Unless I Signed’: Cancun Marriott Demands NDAs From Guests Over Holiday Illnesses

Jan 15 2025

Marriott Autograph Collection properties in Mexico seem to take the autograph part seriously, and love NDAs. The Royalton Splash Riviera Cancun reportedly required non-disclosure agreements by guests before “allowing medical assistance or letting them leave” the property over Christmas, after becoming ill over the holidays.

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