Category Archives for Airlines.
A passenger who pre-ordered a vegetarian meal began eating when their tray arrived — only to be scolded for “ruining the flight” by a seatmate who insisted everyone in the row must wait. Airline etiquette or invented rule? In coach, it’s simple: eat when it’s served.
At 2,000 feet over Cleveland, a Southwest jet and a medical helicopter crossed paths—while the tower’s calm “Roger” left pilots to save themselves.
For the first time since 2019, Lufthansa’s Miles & More again allows U.S. points transfers—now instantly and at a 1:1 ratio through Rove. The move ends a six-year freeze and marks a major shift in Lufthansa’s interpretation of Germany’s payments law.
From rubbery eggs to lifeless pancakes, U.S. airline breakfasts have never figured out altitude—or appetite. The fix isn’t more bacon, it’s rethinking the entire meal: stop serving “breakfast” and start serving food that actually works in the air and on the ground.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Southwest has outgrown its 737-only strategy and faces limits on where it can fly and how much it can grow. Analysts say Breeze Airways’ A220 fleet could be the fast-track solution — if Southwest is willing to break its Boeing habit.
A Delta A330 from Paris was seconds from touchdown at Boston Logan when a controller cleared a Cape Air flight to take off on an intersecting runway. The tower ordered a go-around just in time, prompting one Delta pilot to radio: ‘That was close.’
Delta is now selling first class from just $26 more than coach. Only 12% of premium seats still go to upgrades—a number that shows how little airline loyalty is worth today.
American Airlines once promised to be “Something Special in the Air.” They lost that spark as managment misjudged every industry trend over the last 12 years. Now, as the airline talks premium, the real question is whether it can rediscover what made it great in the first place. Does this team of executives know what it takes?
American Airlines is shutting down its customer service counters at its Washington National airport hub. They only plan to open it during major irregular operations events, with passengers expected to use their mobile app or phnfor rebooking assistance instead.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
