Category Archives for Airlines.
A 31-year-old man became violent on a Korean Air flight from Los Angeles to Seoul on Wednesday.
After “using abusive language,” making threats and becoming violent he he threw his tablet device at the window by his seat.
A week after the tragic crash of Lion Air flight JT610 on October 29 another Lion Air Boeing 737 has had an incident this time crashing into a pole while taxiing out to the runway for takeoff from Bengkulu to Jakarta.
I first wrote about Tom Stuker in 2009, and then again in 2011 when he crossed 10 million miles flown on United.
In 2009 he was flying 700,000 miles per year. By 2016 he had doubled that pace. And he’s only sped up.
American AAdvantage has launched a promotion through end of year with the opportunity to earn 50,000 AAdvantage miles. And frankly it’s complicated.
I’ll probably earn 2000 miles but anyone buying miles with the current offer at under 2 cents a mile can earn a lot more.
I’ve created a table with the current active American Airlines mainline fleet, which consists of 945 aircraft. You can see how many seats are in each aircraft type, and how many of each type they have in service. The table is accurate as of today.
American’s mainline fleet currently consists of 330 first class seats; 16,562 business class or domestic first seats; 2283 premium economy seats; and 146,063 coach seats.
SkyTeam member airline KLM, based in Amsterdam and acquired by Air France in 2004, sees Germany as its most important market but discovered that 46% of Germans don’t know what a KLM is.
The airline created a German ad campaign: We are an airline. But since their research showed that people assumed KLM was either a bank, radio station or restaurant, they opened those things.
Delta debuted a new ad today, and it runs only today. It’s about inclusion and Delta’s bringing people together — through travel — and offers meaningful thoughts to an electorate that says they’re frustrated with anger, division, and partisanship.
And I almost believe it.
I’ve watched flight attendants move customers’ belongings in the overhead. If a passenger speaks up, afraid their computer for instance might disappear to camera equipment could get damaged, the passenger is immediately put on notice: are we going to have a problem? In other words sit down, shut up, or you’re off the flight.
Since the David Dao dragging incident on United last April there’s been more attention paid to the problem of airlines turning customer service problems over to law enforcement.
Starting February 1 business class entrees will be plated in advance in order to reduce flight attendant workload and allow them to reduce flight attendant staffing in the cabin by one position.
Where any of their competitors fly with fewer flight attendants, United will too. The goal, apparently, is to offer the lowest levels of service among peers American and Delta. And that’s not just limited to business class, Boeing 757 international routes lose a flight attendant in coach too.
A reader who lives not far from me shared his story of arriving at the Austin airport on American Airlines and finds his checked bags wet and contents damaged.
They went home late on Friday night and he filed his claim with American Airlines first thing Monday morning — so the immediate next business day. American denied his claim because he didn’t file within 24 hours. And without that timely-filed claim, he’s out of luck with his credit card coverage too.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
