Category Archives for Airlines.
When Delta announced a new boarding process last month I gave it only a minor note since there’s very little actual change despite the hype about colors, simplicity and a better experience.
In an internal memo to employees Delta explains the strategy of their new boarding process — including making it clear to customers what they’re buying when they spend more.
Starting in May American Airlines is launching what may be the worst flight in the world, Miami to Brasilia in South America with a Boeing 737 MAX. The flight is blocked at over seven and a half hours and spans 3600 miles.
Now American Airlines is launching a domestic flight that’s nearly as rough because it takes the same product and flies it nearly as long without leaving the country.
Every single day an inner battle boils in the skies, just below the service, threatening to bubble over.
A passenger videotaped a woman melting down after boarding her United flight. She said she had four hours ahead of her in a middle seat. She declares “I can’t do this.” She complains also about the size of the two passengers on either side of her. She says she’s small in comparison (she isn’t), “I eat salad.”
But that’s not what makes this story absolutely perfect. There’s an Easter egg in the video.
In September American Airlines was named a 5 Star Global Airline by the Airline Passenger Experience Association.
When you board American Airlines flights you’ll notice a new logo being added to their planes, beneath the oneworld logo. These new decals promote their ‘five star’ status, as they explained to employees this week.
American may launch Chicago – Krakow. Phoenix will become more of a seasonal hub. And Toledo, Akron, and Charleston, West Virginia should all launch from Dallas Fort-Worth.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
American Airlines introduced new domestic first class lunch and dinner options in November.
Mid-February they’re refreshing breakfast and also all three meals on regional jets. There are several changes to international snack items, and a couple of notable mentions about domestic economy food for sale.
Along with American Airlines fourth quarter and year-end results, the airline filed an expected fleet plan with the SEC. They’ve outlined the planes in their fleet at the end of 2018, along with where they’re expecting to be in each of 2019, 2020, and 2021.
During American Airlines’ earnings call this morning Cowen & Company’s Helane Becker asked airline President Robert Isom, “If you polled your customers what would they say is the #1 complaint about the airline, and what are you doing about it?”
The airline’s approach to unhappy customers – declining likelihood to recommend scores – appears to be to double down on the same approach they’ve been taking at the very time those scores have been falling.
American laid out their strategic objectives for 2019 to employees. It breaks down goals into financial performance, employees, and customers. Here’s what you can expect from the airline.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
