Category Archives for Passengers.
A 48-year-old passenger is accused of groping a sleeping woman on a Miami-bound flight from Zurich — and then, after crew separated him from her, allegedly trying to pass her a note saying she looked beautiful while sleeping. The first class detail makes the case even stranger, because SWISS’s long-haul seats are not exactly built for subtle contact across the armrest.
Everyone says phone calls on planes would be unbearable. But passengers already talk to each other out loud, sometimes for entire flights, and one American Airlines passenger managed to dictate voice memos from New York to Miami. Either way the issue is volume and courtesy, not what technology is used while emitting sound.
Delta passengers were stuck at the gate with no obvious help during the airline’s meltdown, so one of them grabbed the PA handset and started making announcements himself: “Delta, is anybody working?” It was a dumb move, but passengers do desperate things when an airline disappears on them.
A passenger on United Airlines flight 1837 from Puerto Plata, Dominican Republic to Newark “attacked a flight attendant” on Saturday, according to the captain, and “tried to open the forward main cabin door, trying to gain access to the flight deck.”
An Aeroméxico passenger showed up at the gate for a Mexico City–Barcelona flight seven minutes after its scheduled departure time, then demanded to be let onboard anyway. Once she started shoving staff and pushing toward police, her case was not being made better…
A Delta A321neo had just arrived from Cancun in Seattle when smoke and a small fire near the nose triggered an emergency evacuation down the slides. Now, nearly two years later, a passenger who says she was injured evacuating is suing — but because this was an international flight, the Montreal Convention may keep Delta’s exposure capped even if she proves the injury.
A passenger at an airport gate in 2026 wore a helmet and mask, and the internet reacted like someone had proposed bringing back federal mandates. But if nobody else is being forced to wear one, the outrage says less about PPE than about what the mask fight was really about.
A United passenger tried to move ahead during deplaning, got blocked, and then posted her own profanity-filled argument as if it would prove she was right. Instead, the video turned into a deplaning etiquette referendum: wait your turn, move only when there is a clean opening, and do not make your case by screaming around kids.
A Delta passenger stuck for hours on an Atlanta tarmac delay declared, “You know who matters? Me!” — then cracked open the aircraft door when he demanded to be taken back to the gate. The flight did return, police removed him, and everyone else still got to Chicago more than eight hours late.
A Delta passenger on a Miami–Atlanta flight reportedly refused to end a phone call or put their phone in airplane mode. The standoff ended with everyone being ordered off the aircraft. The rule may be imperfect and unevenly enforced, but once crew tells you to comply, the alternative is not winning the argument — it is delaying the whole plane.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
