Mar
15
2025
Marriott Bonvoy is looking to make a couple of hires that suggest changes coming to the program.
Marriott Bonvoy’s Hiring Plans Expose Major Planned Changes—The Future Looks Even Worse For Members
Banned From American Airlines—Now They’re Coming For Crazy Plane Lady’s Miles Too! [Roundup]
Mar
15
2025
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Hyatt To Elite Member: ‘Hotel Can Do Whatever It Wants’—Suite Upgrade Denied Despite Availability
Mar
15
2025
A reader was checking into the Hyatt Union Square and asked prior to arrival about possible suite upgrades. They were told a standard suite was available, it would be provided if they wanted to use a confirmed suite upgrade, but they would not honor a complimentary elite upgrade to a suite.
Marriott Took This Guest’s Booking—But The Hotel Was Shut Down, Parking Lot Empty, And Phones Disconnected
Mar
15
2025
The guest reports that hotel’s direct phone number was disconnected. After about ten minutes, someone emerged from the open front door stating that the hotel was closed and that canceling the reservation—even late—would incur no charge. How could it possibly incur a charge? Eventually they found a room at a Residence Inn in Port Arthur, stuck with a rate of $300 per night.
American Airlines Is Quietly Offering A ConciergeKey Challenge—Here’s What You Need To Know
Mar
15
2025
American Airlines is sending out challenges for some customers to earn coveted ConciergeKey status. It even comes with trial status for four months, and achievable benchmarks to keep that status – through early 2027.
One Simple Change Set United Airlines On A Premium Path – American Airlines Must Fix This Now
Mar
14
2025
Dear American Airlines. One simple change to your service would signal a break from the past and a bright premium future. Change the coffee, and I have a specific suggestion for how you do this.
“You Need Therapy”: American Airlines Told Employee to Stop Caring About Clean Planes—Now They’re Scrambling to Fix Cabins and Lost Trust
Mar
14
2025
Part of the ‘premium pivot’ means paying attention to cabin maintenance and appearance, but that will entail a huge culture shift. One commenter explains just how much the airline is up against if they are to make this shift. This American Airlines employee says they were offered therapy for their insistence on getting aircraft clean between flights.
United’s CEO Thinks He Knows Why Passengers Pick Airlines—But Are You Choosing The Wrong One?
Mar
14
2025
Some customers choose on schedule and price. They may not value the difference in product across airlines, or may not be aware of them. To Kirby, those are basic economy customers – show them the lowest price and give them the least. (This may be a mistake, I will explain below.) Others choose on product elements. Those are the customers to fight for.
Silver Airways Can’t Pay for Planes—So It’s Firing Pilots Instead [Roundup]
Mar
14
2025
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Passenger At Washington Dulles Confronts United Gate Agent—Says ‘Who Wants It First?’—Then Drops Him Instantly
Mar
14
2025
A passenger walked up to a gate agent at Washington Dulles airport United Airlines gate D12 – apparently planning to board while the previous flight was deplaning – saying things like “who wants it first?” and then punched the agent hard enough to knock him down.
