Southwest Airlines didn’t stumble into bag fees, basic economy, and paid seat assignments by accident—those changes were pushed by an activist investor demanding short‑term financial moves. Now that the damage is done and the stock has popped, that same investor is cashing out and giving up control, leaving Southwest to live with the consequences.
American Airlines flight attendants will protest at the company’s headquarters this Thursday, calling for CEO Robert Isom to step down—just as the airline finally shows signs of turning around. Here’s why employees are taking aim at leadership now.
Leaked employee photos offer a first-ever look inside American Airlines’ refreshed Airbus A319, revealing upgraded first-class seating—but also flight attendants forced onto lavatory doors and tighter legroom in economy. Here’s what you’ll soon experience onboard.
A Frontier Airlines flight attendant allegedly invented claims of child abuse, physically attacked a sleeping father mid-flight, and then used an off-duty cop to forcibly separate him from his adopted son—sparking a federal lawsuit exposing how human trafficking training can go dangerously wrong.
Dulles Airport planned a luxurious new private terminal—offering VIP travelers private security, lavish suites, and chauffeured drives directly to planes—but now it’s facing a federal lawsuit claiming officials rigged the $60 million contract to steer it toward a favored bidder.
A former American Airlines VP suggests the airline’s unions expect CEO Robert Isom will soon be replaced—and that’s why they’re publicly calling for his ouster now, to appear influential when the inevitable leadership change happens. Plus, why no one talks about Singapore anymore and how Starbucks’ loyalty program is getting even worse.
Uncle Murda and Tony Yayo found themselves on a Delta flight from San Francisco to New York JFK with Ja Rule. They’re sworn enemies for more than two decades. And they were thrown together inside a plane.
Chase’s travel portal is charging Hyatt’s most loyal guests resort fees they aren’t supposed to pay—but there’s an easy way to get your money back. Here’s exactly what you need to do.
Ordering the same Starbucks drink at different airports can cost you dramatically different amounts—up to 50% more depending on your departure city. Here’s exactly where you’ll pay the highest prices, where you’ll save the most, and why airport Starbucks pricing varies so widely.
When a passenger broke down in tears, terrified she’d miss her connecting flight to China, a United Airlines flight attendant paused snack service, knelt in the aisle, and comforted her in a powerful moment of compassion—captured in a viral video that’s going around for all the right reasons.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
