When US Airways Flight 1549 went down in the Hudson River in January 2009, Captain Sully Sullenberger became a national hero for saving 155 lives. What’s never been told publicly until now, according to former CEO Doug Parker, is that the “Miracle on the Hudson” may also have saved the airline itself.
CAVA is taking a page from airlines — launching a loyalty program that status matches you straight to its top tier. Even Marriott Silver and Spirit elites qualify in this surprisingly generous fast-casual move.
A Marriott Fairfield Inn in Plano, Texas, was caught charging guests a fake “city fee” for parking they never used. One reader exposed the scheme — and made them stop.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Riyadh Air has launched Sfeer, its new frequent flyer program — and it starts with flights reserved for members. Founding participants get early booking access, free Wi-Fi, and the ability to share miles, status, and lounge benefits with family and friends.
A Colorado hotel once affiliated with Holiday Inn is rejoining IHG even though its owner previously pled guilty to trespass and disorderly conduct after police said he entered a female guest’s room at 3 a.m. The case—and the brand’s decision to take the property back—raises uncomfortable questions about how far hotel chains will go to protect their reputations when an owner’s conduct crosses the line.
She says she bought her Spirit Airlines ticket directly on the airline’s website — but at the airport, agents told her it “didn’t count” unless she paid another $306. Post-purchase price hikes like that aren’t just outrageous — they’re generally illegal under federal law.
A Frontier Airlines passenger refused to step aside while deplaning in Baltimore, blocking the aisle – the standoff froze the cabin until a calm flight attendant persuaded her to move.
Alaska Airlines’ vice president of loyalty, alliances, and sales pulled no punches in a Reddit AMA — touting a 60% upgrade rate for top elites and taking a subtle shot at Delta over the LATAM partnership. He also revealed plans for multi-factor logins, fixes for phantom awards, and even recognition for frequent-flying pets.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
