A five-year employee of a private resort “for the rich and famous” who worked in food and beverage answered questions online about their experiences and the things that they overhead working. They envied the lifestyles of wealthy guests, and found famous guests to often be paranoid and guarded – and would often visit alone (cherishing the space).
Hyatt’s latest earnings call reveals a firm commitment to premium brands as CEO Mark Hoplamazian dismisses low-end market competition, emphasizes loyalty growth, and sets sights on renegotiating a lucrative credit card partnership.
Thursday night’s American Airlines flight 954 from Buenos Aires to New York JFK pushed back 4 minutes early – but turned around and returned to the airport after passengers on board the Boeing 777-300ER (registration N717AN) heard noises that seemed to be coming from the cargo hold.
The new government rule is less generous than United’s and Delta’s policy used to be, but better than American’s policy.
So I was worried – correctly, it turns out – that the DOT rule might cause United and Delta to revert to the government’s less generous standard, leaving many passengers worse off. Oh, and automatic refunds are slow refunds.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Darren Lynn Bousman is the director of Saw II, Saw III, Saw IV, and several other horror films. So when he went to rent a car from Hertz – over Halloween week – well, you know where this story is going.
Electricity isn’t included in your room rate, apparently, and you’re penalized for paying with a Chase IHG credit card at this IHG property.
Austrian Airlines has left Twitter because of “an increasing spread of hate, agitation, and disinformation” which they say is incompatible with their values.
They consider a continued presence on TikTok, on the other hand, to be consonant with the airline’s values and will continue to remain engaged in that platform. Go figure.
American Airlines’ post-earnings employee meeting, held right after their quarterly call, underscored CEO Robert Isom’s emphasis on reliability as the sole key to success, insights on Boeing delivery issues, and the costly challenges of airport real estate, especially in high-demand locations like JFK.
44-year-old Everett Chad Nelson, seated at the rear of the plane, left his seat to use a forward lavatory on the Boeing 737 MAX 9. Upon coming out of the bathroom, he paused near seat 12F, where an unsuspecting male passenger was asleep. Without warning, he launched into a minute-long attack. Witnesses describe Nelson repeatedly punching the man in the face and head, causing significant injury and leaving the immediate area covered in blood.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
