Category Archives for Airlines.
An early flight, I always grab my coffee in the terminal before boarding. Airplane coffee is made with tank water, not bottled water. And that water just doesn’t make a good cup (plus, it’s gross).
American’s inflight card pitches are still the 6 a.m. wake-up call everyone dreads—but now Citi’s exclusive deal means the bonus miles onboard are better than what you’ll find anywhere else.
Delta is now selling first class upgrades for as little as $26. That’s the lowest price I’ve ever seen, and points to how far they’ll go to avoid offering complimentary upgrades to their best customers. They’ve been on a 10-year journey trying to phase out first class upgrades and they’ve nearly accomplished it.
Starting Monday, American Airlines will pull bag sizers from boarding gates. Instead of the metal frames deciding what fits, gate agents are being told to “use their judgment”—and even to lean in favor of the customer if a bag is close. That means your carry-on, even if a little oversized, might suddenly be waved through.
His upgrade didn’t clear, so he needed them to give him an aisle seat on this oversold flight. And he needed bin space for his five carry-on bags.
Two Delta Connection CRJ-900s collided on a taxiway at LaGuardia, smashing one cockpit and injuring a flight attendant. Passengers felt the jolt before emergency crews rushed in.
Southwest was once the airline that promised “Bags Fly Free.” Now it’s bag fees, seat fees, even expiring credits. Wall Street says this is the fix. Passengers call it betrayal. Maybe both are right.
A little-known status match is now finally open to U.S. residents, and for just $149 it unlocks a full year of access to American Airlines’ Flagship Lounges—the carrier’s most exclusive business-class spaces—along with Alaska Lounge entry.
American Airlines has quietly improved but lacks the narrative and strategic coherence needed to overtake Delta and United. Here’s the actionable blueprint that could turn hidden strengths into visible dominance—and finally make American the premium airline it aspires to be.
Delta is celebrating a 100th birthday it doesn’t actually have—because when the history is sorted out, United Airlines will officially take that title as America’s oldest carrier next year.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
