A Delta business-class passenger sparked outrage on a long-haul flight after refusing to close his window shade while everyone else tried to sleep. What began as one traveler’s choice for daylight turned the premium cabin into a bright, restless sea of frustration for everyone else.
A Delta flight attendant in uniform confronted Southwest gate agents in Atlanta, demanding they “clean it up” after witnessing what he saw as an unprofessional boarding gate. The tense exchange—caught on video—shows the Delta crew member calling out Southwest as passengers looked on.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Earn up to 200,000 IHG points before October 23 at 9 a.m. The $99 annual fee IHG Business Card adds a free night every year and rich ongoing benefits.
The captain of the United Airlines 737 that diverted to Salt Lake City says his plane was struck by space debris while cruising at 36,000 feet. Newly surfaced photos of the cockpit show impact damage that appears consistent with a high-speed collision from outside the aircraft.
A Saudia flight video showing trash-strewn aisles went viral—and quickly turned into a wave of “Always Indians” comments. But the mess says more about airline design, service choices, and load factors than it ever did about culture.
American Express, Chase, and Capital One have all made changes to their premium rewards cards recently. And Citi has just introduced their competitor in the space. Which one is now the best, and most importantly here’s which one is best for you.
The airport train at Denver International ran through its tunnel with doors wide open, passengers exposed just feet from the concrete wall. Officials blamed a rider—but the system’s fail safes failed again. Nearly three decades after opening, America’s most overbuilt airport still can’t get the basics right.
She paid nearly $800 a year to taste luxury—only to find a lounge burger with a hole in it and service that forgot her order. What’s really behind the “upper class” fantasy of airport lounges?
New photos from watchdog JonNYC of the United 737 cockpit show damage that may reveal what struck the jet mid-flight, injuring a pilot. The images deepen the mystery over whether space debris or rare high-altitude hail was to blame.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
