The real win here for DOT is getting JetBlue to agree to delay compensation, because that’s been something the Biden administration was unable to advance over the past four years (and is probably illegal to order as a regulation, with Congressional action). They want an EU261-style rule and haven’t gotten it, but this is something.
A woman showed up at the Miami airport in a bright pink bathrobe and flip flops for her flight to Havana.
A frustrated American Airlines elite flyer is complaining that he can’t get upgraded, while pilots fly first class. And his conclusion is that he should switch to Delta.
If there’s one thing I try to avoid when picking out a hotel for vacation it’s the ‘resort factory’ – the kind of large place where you have to get down to the beach or pool before 8 a.m. and place a book or other belongings out to have any hope of getting a chair.
The anonymous correspondent had concluded that Hyatt is the best chain if you can stick to full service properties not owned or managed by bad actors, but they don’t have a big enough footprint and too many of their hotels in the U.S. are limited service. So he still earns Marriott Ambassador status – but he’s reduced the business he gives them by about 40%.
Real estate investor Mike Bolen discovered throwaway ticketing to save hundreds of dollars on airline tickets, and his observation attracted over 3.5 million views on twitter.
There’s a lot more that goes into points transfers than just entering your name and account number and hitting submit. You were expecting an instant transfer from your transferable points program, why did the points not show up right away?
I sometimes assume too much – airline miles are old hat to me, I’ve been traveling for work for 3 decades and writing about this space for 22 years. But when I start talking to people who are familiar, and earn plenty of points, even some of the starting points are new.
So I started thinking, what are the 10 basic lessons to share with someone just paying attention to miles and points for the first time? And this is the list I came up with.
She says she was physically pushed off her flight and that a flight attendant declares “this is a race thing.” Her partner was removed from the flight as well.
Here you can see her being removed from the aircraft. She asks for police, because she doesn’t understand what she’s done to get kicked off. You can see a flight attendant waving ‘bye bye’ at her as she leaves the plane and is walked up the jet bridge.
A JetBlue passenger says they had their laptop fried when a flight attendant spilled an iced coffee all over them. The crewmember “apologized, brought me a cheese plate, and gave me a $25 voucher” and they left it at that until they realized the laptop would no longer work.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
